Kona Torrent LLC - Retail Sales/ Coffee Tour Guide

Captain Cook, HI
Full Time
Kona Torrent, LLC.
Entry Level

Bay View Farm Coffee is seeking a friendly and outgoing person to join our friendly team for our Sales and Tour Guide position. They are also responsible for ensuring the safety of the group and ensuring that tour groups remain together.

Supervisory Responsibilities:


Job Responsibilities include:

  • Customer Service/ Hospitality experience. (greeting, assisting)
  • Consults with customers to understand their needs and preferences related to merchandise.
  • Demonstrates and explains merchandise, selecting and suggesting options suitable for the customer’s needs.
  • Safely guide and conduct tours for our guest around coffee farm and processing area.
  • Educating customers of the Kona products and Coffee industry (Willing to train)
  • Listen to customer feedback and pass it on to the store manager.
  • Assists customers with purchase decisions.
  • Retrieves merchandise from sales floor, stock room, or other inventory locations to stock.
  • Computer, Cash Handling and Point of Sale experience.
  • Dependable and reliable
  • Opening and Closing duties
  • Clean, and maintain inventory in our gift shop.
  • Able to Multi-task
  • Arrange for transportation for visitors.
  • Assemble and check required supplies and equipment before departing for tour.
  • Describe points of interest along the tour and answer questions as required.
  • May be responsible to guide visitors while operating a vehicle, traveling in a vehicle or on-site while providing commentary.
  • Monitor visitors’ activities in order to ensure compliance with establishment or tour regulations and safety practices.
  • May have to either plan and/or conduct itineraries and activities.
  • Performs other duties as assigned.


  • Valid driver's license and reliable transportation.
  • Excellent communication skills, professional, neat appearance.
  • Able to work weekends.
  • Ability to commute to the worksite(s).
  • Ability to anticipate customer's needs.

Education and Experience:

  • High school diploma or equivalent preferred.
  • Previous retail experience preferred.
  • On-the-job training provided.

Physical Requirements:

  • Prolonged periods of standing and walking throughout the retail space
  • Must be able to lift/maneuver up to 45 pounds at times.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.


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